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Sheila Kessler
1. Customer Satisfaction Toolkit for Iso 9001: 2000
Author: Sheila Kessler
ISBN: 0873895592
ISBN13: 9780873895590
Binding: Paperback
List Price: $31.5
Publisher: Asq Pr
Published Date: 09/01/2002
2. Measuring and Managing Customer Satisfaction: Going for the Gold
Author: Sheila Kessler
ISBN: 0873893646
ISBN13: 9780873893640
Binding: Hardcover
List Price: $36.75
Publisher: Asq Pr
Published Date: 09/01/1996
3. Laugh Your Way to the Top: The Power of Humor in Meetings and Marketing
Author: Sheila Kessler
ISBN: 1879404109
ISBN13: 9781879404106
Binding: Paperback
List Price: $8.95
Publisher: Competitive Edge
Published Date: 12/01/1990