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James C. Abbott
 
1. Executive Guide to Call Center Metrics
ISBN: 1887355081 - Paperback - List Price: $34.95
Publisher: Robert Houston Smith Pub - Published Date: 04/30/2004 - Paperback
Author: James C. Abbott

2. Optimize Your Operation: Stories, Tools and Lessons for Using the Principles of Process Management to Improve Your Quality
ISBN: 1887355049 - Hardcover - List Price: $39.95
Publisher: Robert Houston Smith Pub - Published Date: 04/01/2000 - Hardcover
Author: James C. Abbott

3. Practical Understanding of Capability by Implementing Statistical Process Control
ISBN: 1887355030 - Hardcover - List Price: $49.95
Publisher: Robert Houston Smith Pub - Published Date: 04/01/1999 - Edition: 3 - Hardcover
Author: James C. Abbott

4. Properties of Papers: An Introduction
ISBN: 0898520622 - Paperback - List Price: $82.00
Publisher: Tappi Pr - Published Date: 06/01/1997 - Edition: 2 - Paperback
Author: Stanley Trosset
Author: William E. Scott
Author: James C. Abbott

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