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Tqm in Action : A Practical Approach to Continuous Performance Improvement
by John Pike ; Richard Barnes
Binding: Paperback, 2nd edition, 384 pages
Publisher: Springer
List Price: USD $145.00
Weight: 75
Dimension: H: 0.75 x L: 9.1 x W: 0.5 inches
ISBN 10: 0412715309
ISBN 13: 9780412715303
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Book Description:
The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action provides a practical step by step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.

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