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The Assertiveness Handbook (Overcoming Common Problems)
by Mary Hartley
Binding: Paperback, 128 pages
Publisher: Sheldon Press
Weight: 0.4 pound
Dimension: H: 0.47 x L: 8.35 x W: 5.43 inches
ISBN 10: 0859699412
ISBN 13: 9780859699419
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Book Description:
Are you tongue tied when you want to air a difficult issue or press for your rights? The good news is that assertiveness skills that allow for effective communication can be learned. Mary Hartley suggests ways of dealing confidently and assertively with people in a range of situations. She provides a series of practical exercises designed to help you develop a positive style of behavior based on self-respect and respecting others. Using case studies, self-assessment material, exercises and practical tips, this down-to-earth book can help you gain increased confidence and self-esteem at work.

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