AddALL.com - Quality Facility Management: A Marketing and Customer Service Approach (Bk. 2) 0471023221 9780471023227

Don't forget to bookmark this web site !!

Used & Out of Print Books | Contact us | Home

Browse and Compare Price at 40+ Sites and 20,000+ Stores!!

Find more info., search and price compare for
Quality Facility Management: A Marketing and Customer Service Approach (Bk. 2)
by Stormy Friday ; David G Cotts
Binding: Hardcover, 240 pages
Publisher: Wiley
List Price: USD $99.00
Weight: 147
Dimension: H: 0.75 x L: 10.3 x W: 0.47 inches
ISBN 10: 0471023221
ISBN 13: 9780471023227
Click here to search for this book and compare price at 40+ bookstores with AddALL.com!

If you cannot find this book in our new and in print search, be sure to try our used and out of print search too!

Book Description:
Stressing the facility manager's role as pro active strategist and marketer, this compact, up to the minute, user friendly guide provides a detailed explanation of the tools and techniques needed to implement a customer service program. Features pertinent advice on how to effectively market the facility department within the organization. Covers all current management theory including TQM and the business climate of rightsizing. Includes self evaluation forms, quizzes, exercises and checklists which enable readers to assess where their department is and how they can set benchmarks for improvement.

Shipping Destination:
State: (US only)
Display in:
Search by:


Searching for Out of Print Books? [Click Here]

[ For web hosting, AddALL recommend Liquidweb]