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Book Description: The first five minutes of each and every encounter—from job interviews to sales calls to social gatherings—are crucial to your professional success. Whether you're meeting in person, or via letter, phone, fax, or e-mail, business communications expert Mary Mitchell gives you the techniques, skills, and confidence you need to present yourself positively, dynamically, and effectively. Greeting strategies—there is a right way and a wrong way Appearance—big decisions about 'little things' regarding clothing and accessories Body language and conversation—there's nothing small about small talk Public speaking—overcome anxiety so you look like a natural Electronic etiquette—new rules for a new medium Correspondence—the importance of the written word

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