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Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech))
by Joel Scott ; David Lee
Binding: Paperback, 408 pages
Publisher: For Dummies
Weight: 1.32 pound
Dimension: H: 0.94 x L: 9.13 x W: 7.32 inches
ISBN 10: 0471799459
ISBN 13: 9780471799450
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Book Description:
Manage sales, service, and marketing processes all together

Find out how to manage customer information to make your business more productive

Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to
Develop and manage customer relationships
Implement a sales process
Set up security and access rights
Generate quotes, orders, and invoices
Manage leads and opportunities
Create and use product catalogs

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