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Book Description: More and more companies are considering adopting BS5750 (ISO9000) as they realize that failure to gain registration to BS5750 could mean the loss of existing customers and difficulty in securing new ones. This imperative exists regardless of the size of the firm or the type of industry. This text is written in plain language and is aimed at those with little or no knowledge of the subject. It is the most comprehensive book of its kind available and gives objective comment and advice on all key aspects, such as: What is it? Why do you need it? Can you ignore it? What are the benefits and problems? What are the time scales involved? What are the costs? What are the methods of gaining registration? How do you retain registration? What is a certification body? Are they all the same? The text aims to provide a comprehensive directory of hundreds of names, giving full information on: who can provide practical assistance; what subsidies are available; details of all UK certification bodies; further reading; and a glossary of terms. Sections have been compiled examining the viewpoint of manufacturers, service organizations; the public sector, and the professions. Other quality standards are also dealt with in considerable detail, including TQM, BS7750 and Tickit. This text is suitable for anyone in business requiring a comprehensive introduction to quality systems.

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