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Raving Fans: A Revolutionary Approach to Customer Service
by Kenneth Blanchard ; Sheldon Bowles
Binding: Audio CD, Abridged edition
Publisher: Random House Audio
Weight: 0.23 pound
Dimension: H: 0.39 x L: 5.68 x W: 5.66 inches
ISBN 10: 0739309536
ISBN 13: 9780739309537
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Book Description:
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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