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Managing Quality (Institute of Management Diploma)
by Des Bell ; George Wilson ; PHILIP MCBRIDE
Binding: Paperback, 256 pages
Publisher: Butterworth-Heinemann
List Price: USD $71.95
Weight: 80
Dimension: H: 0.61 x L: 9.16 x W: 6.12 inches
ISBN 10: 075061823X
ISBN 13: 9780750618236
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Book Description:
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: how to understand quality management systems, tools and techniques how to use them how to assess the cost of quality how to promote quality amongst your team members how to lead and motivate your team how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC. Shows to understand quality management systems, tools and techniques Assesses the cost of quality Demonstrates how to promote quality amongst your team members

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