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Human Resource Management in the Hospitality and Tourism Industry, Second Edition
by Michael Riley
Binding: Paperback, 2nd edition, 264 pages
Publisher: Butterworth-Heinemann
List Price: USD $55.95
Weight: 90
Dimension: H: 0.75 x L: 9.72 x W: 0.54 inches
ISBN 10: 0750627298
ISBN 13: 9780750627290
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Book Description:
This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: the social psychology of managing people the economics of labour the practical techniques strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry. Fully updated and expanded second edition of Human Resource ManagementWritten in a clear, user friendly style Offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context


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