AddALL.com - Customer Satisfaction Measurement for ISO 9000: 2000 0750655135 9780750655132

Don't forget to bookmark this web site !!

Used & Out of Print Books | Contact us | Home

Browse and Compare Price at 40+ Sites and 20,000+ Stores!!

Find more info., search and price compare for
Customer Satisfaction Measurement for ISO 9000: 2000
by Bill Self ; Greg Roche
Binding: Paperback, 1st edition, 176 pages
Publisher: Butterworth-Heinemann
Weight: 0.57 pound
Dimension: H: 0.39 x L: 8.9 x W: 6.06 inches
ISBN 10: 0750655135
ISBN 13: 9780750655132
Click here to search for this book and compare price at 40+ bookstores with AddALL.com!

If you cannot find this book in our new and in print search, be sure to try our used and out of print search too!

Book Description:
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction.

Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.

Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

Specifically addresses the new customer satisfaction measurement requirement of ISO 9001: 2000 for the first time.

Concise, clear and easy to read, guiding the reader smoothly through the process of customer satisfaction measurement.

Includes a sample questionnaire design, information on conducting a survey, and analysis of data to help readers compile their own survey of customer satisfaction.

Shipping Destination:
State: (US only)
Display in:
Search by:


Searching for Out of Print Books? [Click Here]

[ For web hosting, AddALL recommend Liquidweb]