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Total Quality Management
by Terry Richardson
Binding: Hardcover, 1 edition, 288 pages
Publisher: Delmar Cengage Learning
Weight: 2 pound
Dimension: H: 0.9 x L: 9.3 x W: 8 inches
ISBN 10: 0827371926
ISBN 13: 9780827371927
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Book Description:
This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3

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