AddALL.com - Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians) 1555701612 9781555701611

Don't forget to bookmark this web site !!

Used & Out of Print Books | Contact us | Home

Browse and Compare Price at 40+ Sites and 20,000+ Stores!!

Find more info., search and price compare for
Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)
by Kitty Smith
Binding: Paperback, 1 edition, 166 pages
Publisher: Neal-Schuman Publishers
List Price: USD $59.95
Weight: 105
Dimension: H: 0.75 x L: 10.9 x W: 0.57 inches
ISBN 10: 1555701612
ISBN 13: 9781555701611
Click here to search for this book and compare price at 40+ bookstores with AddALL.com!

If you cannot find this book in our new and in print search, be sure to try our used and out of print search too!

Book Description:
'Difficult' people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with them. This bestselling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help. A special chapter on preparing staff to serve difficult customers is also included.

Shipping Destination:
State: (US only)
Display in:
Search by:


Searching for Out of Print Books? [Click Here]

[ For web hosting, AddALL recommend Liquidweb]