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2006 IM Tech and Customer Service Combined Proceedings
by Multiple Contributors
Binding: CD-ROM
Publisher: American Water Works Association
Weight: 0 pound
ISBN 10: 1583214208
ISBN 13: 9781583214206
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Book Description:
Customer service and technology represent increasingly related and interdependent topics of focus in the water industry, and hence the 2006 conferences will be jointly held in March in Portland OR. The International Management & Technolgy aspect will focus on Topics include: AM/FM/GIS, administrative systems, automated meter reading, benchmarking, CADD and CAE, CIS, distribution systemsand planning modeling, and more. Customer Service topics include emergency call center, CIS, customer communications, performance measures, employee evaluation, operations optimization, strategic planning, credit and collections best practices, and new technology.


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