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Focus First on Service:: The Face and Voice of Your Water Utility
by AWWA Staff
Binding: Paperback, 82 pages
Publisher: American Water Works Association
List Price: USD $74.00
ISBN 10: 1583214585
ISBN 13: 9781583214589
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Book Description:
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.

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