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Implementing Service And Support Management Processes: A Practical Guide
by Carrie Higday-Kalmanowitz
Binding: Paperback, 430 pages
Publisher: Van Haren Publishing
Weight: 2.34 pound
Dimension: H: 1.18 x L: 9.29 x W: 6.77 inches
ISBN 10: 9077212434
ISBN 13: 9789077212431
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Book Description:
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.


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